Mastering the Soft Side of Your Technical Role
Mastering Meetings
Mastering Meetings is a universally applicable and energizing workshop designed to help technical professionals strengthen the “soft side” of their role by transforming the way they plan, participate in, and facilitate meetings. Drawing from emotional intelligence research, real-world scenarios, and hands-on facilitation techniques, this session gives participants the clarity and confidence to make every meeting more intentional and more effective.
Participants explore the two core types of meetings—mission‑oriented and process‑oriented—and learn how to decide when a meeting is actually necessary. Through relatable scenarios, they practice high‑EQ responses to common challenges: awkward silences, runaway talkers, tense conversations, and moments when emotions run high. They also learn how to create connection, manage expectations, and guide discussions with purpose.
You’ll know you’ve mastered meetings when you understand them well enough to set the right expectations—and you’ve honed your facilitation skills to follow through on those expectations with clarity, confidence, and emotional intelligence.
This workshop is ideal for technical teams, emerging leaders, and anyone who wants to communicate more effectively, collaborate more smoothly, and bring a little more “magic” into the moments when people come together to solve problems.
Giving and Receiving Feedback
Giving and Receiving Feedback is a essential workshop designed to help technical professionals strengthen the “soft side” of their role by transforming the way they approach feedback conversations. Drawing from emotional intelligence research, real-world scenarios, and proven communication strategies, this session equips participants with the clarity and confidence to make feedback more constructive, actionable, and easier to navigate.
Participants explore two critical dimensions of feedback—giving and receiving—and learn how to identify the right timing, frame feedback so it drives improvement, and handle conversations when emotions run high. Through relatable scenarios, they practice high‑EQ techniques for delivering difficult feedback without damaging relationships and for receiving feedback with grace—even when it’s uncomfortable. They also learn how to set expectations, ask for feedback in ways that invite useful input, and turn tense moments into opportunities for growth.
You’ll know you’ve mastered feedback when you can approach any conversation with confidence, communicate with empathy, and transform feedback from a source of stress into a tool for progress.
This workshop is ideal for technical teams, emerging leaders, and anyone who wants to collaborate more effectively, build trust, and strengthen the interpersonal skills that make technical work succeed.
From SME to Manager
From SME to Manager is a practical, human-centered workshop designed to help new and emerging leaders navigate the shift from subject-matter expert to people-leader with confidence, clarity, and emotional intelligence. This session breaks down the soft‑skill foundations that make leadership sustainable—not just in week one, but across the first month, the first year, and beyond.
Participants explore the habits and behaviors that define effective leadership: setting the tone through example, creating psychological safety, communicating expectations clearly, and building trust through consistent one‑on‑one conversations. They learn how to define high performance, support different generational needs, address the “elephants” no one wants to name, and balance the growth paths of both Rockstars and Superstars.
Through real‑world scenarios, they practice high‑EQ responses to the moments that test new managers most: team anxiety during re-orgs, navigating promotions among peers, supporting disengaged team members, and leading with steadiness when emotions run high.
You’ll know you’ve mastered the transition from SME to manager when you understand leadership well enough to set the right expectations—and you’ve developed the emotional intelligence and facilitation skills to follow through on those expectations with consistency, empathy, and integrity.
This workshop is ideal for new managers, soon‑to‑be managers, and technical experts who want to lead with confidence, communicate with clarity, and build teams that thrive